Privacy Policy
Last Updated: January 1, 2025
At Secure Agent Hub, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our platform.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.
Information We Collect
Information You Provide
- •Account information (name, email, company name, role)
- •Contact form submissions and support inquiries
- •Security audit requests and related documentation
- •Payment information (processed securely through Stripe)
- •Agent listings and associated metadata
Automatically Collected Information
- •Usage data (pages visited, features used, time spent)
- •Device information (browser type, operating system, IP address)
- •Cookies and similar tracking technologies
- •Analytics data through Google Analytics (anonymized)
How We Use Your Information
Service Provision
- •Create and manage your account
- •Process security audit requests
- •Provide customer support
- •Send service-related notifications
- •Process payments and prevent fraud
Improvement and Analytics
- •Improve our services and user experience
- •Understand usage patterns and trends
- •Develop new features and functionality
- •Conduct security research (anonymized data only)
Communication
- •Send important service updates
- •Respond to inquiries and support requests
- •Send marketing emails (with your consent - you can opt out anytime)
- •Provide security alerts and notifications
How We Protect Your Information
Security Measures
- •All data encrypted in transit using TLS 1.3
- •Data encrypted at rest using AES-256
- •Regular security audits and penetration testing
- •Access controls and authentication requirements
- •Secure development practices and code reviews
- •Employee security training and background checks
Data Storage
- •Data stored on secure cloud infrastructure (AWS/Google Cloud)
- •Regular automated backups with encryption
- •Data residency options for EU customers (GDPR)
- •Physical and logical access controls
Information Sharing and Disclosure
We May Share Your Information With:
- •Service providers (hosting, analytics, payment processing) - under strict data processing agreements
- •Security auditors you explicitly request to review your agent
- •Law enforcement when required by law or to protect rights and safety
- •Business partners only with your explicit consent
We Will NEVER:
- •Sell your personal information to third parties
- •Share agent security audit results without permission
- •Use your data for purposes not disclosed in this policy
- •Share customer lists or contact information with marketers
Your Privacy Rights
Access and Control
- •Access your personal information at any time through your account
- •Update or correct your information
- •Delete your account and associated data (within 30 days)
- •Export your data in machine-readable format
- •Opt out of marketing communications
GDPR Rights (EU Residents)
- •Right to access your data
- •Right to rectification
- •Right to erasure ('right to be forgotten')
- •Right to restrict processing
- •Right to data portability
- •Right to object to processing
- •Rights related to automated decision-making
CCPA Rights (California Residents)
- •Right to know what information we collect
- •Right to delete your information
- •Right to opt-out of sale (we don't sell data)
- •Right to non-discrimination for exercising your rights
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Data | Duration of account + 90 days after deletion | Service provision and compliance |
| Security Audit Data | 7 years from audit completion | Compliance with audit standards and legal requirements |
| Payment Information | 7 years from transaction | Tax compliance and fraud prevention |
| Support Tickets | 3 years from ticket closure | Service improvement and dispute resolution |
| Analytics Data | 26 months (anonymized) | Product improvement and trend analysis |
| Marketing Data | Until opt-out + 30 days | Marketing communications with consent |
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@secureagenthub.com, and we will delete such information.
International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
•We use Standard Contractual Clauses for EU data transfers
•EU customers can request data residency in EU regions
•All transfers comply with applicable data protection laws
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
For material changes, we will provide prominent notice (such as email notification) at least 30 days before the changes take effect. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your data, please contact us:
Email:privacy@secureagenthub.com
Mailing Address:Secure Agent Hub
123 Security St
San Francisco, CA 94102
United States
We will respond to your privacy-related inquiries within 30 days.